plushy Privacy Policy

Effective date: January 2025 · Applies to all registered users of plushy.

This Privacy Policy explains what personal data plushy collects, how it is used, and what rights you have regarding your information. Please read it carefully before registering or using the platform.

1. Data We Collect

When you register and use the plushy platform, we collect several categories of personal data necessary for operating your account and providing our services:

Account information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided at registration.
Identity verification documents: Government-issued ID and proof of address may be required before withdrawals are processed.
Payment information: Transaction records, deposit and withdrawal amounts in Philippine Peso (₱ / PHP), and payment method details. We do not store full card numbers or complete e-wallet credentials.
Device and browser data: IP address, browser type, operating system, device model, and session identifiers collected automatically when you access the platform.
Usage data: Pages visited, game sessions, betting history, time spent on platform, and feature interactions recorded to support account security and platform improvement.
Cookies and similar technologies: Session cookies, preference cookies, and analytics tokens used to maintain your login session and understand aggregate platform usage.

2. How We Use Your Data

plushy uses the data collected for the following purposes:

Account management: Creating and maintaining your account, processing login and session security, and enabling deposits and withdrawals in Philippine Peso.
Identity verification and fraud prevention: Confirming your identity before processing withdrawals and detecting suspicious transactions or account behavior.
Platform operation and improvement: Diagnosing technical issues, improving performance, and understanding how users interact with the sportsbook, casino, and live casino sections.
Customer support: Using account history and contact records to resolve support requests efficiently.
Legal compliance: Retaining records as required under applicable Philippine data privacy and anti-money laundering regulations.
Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behavior and applying limits where appropriate.

plushy does not use your personal data for third-party advertising profiling or sell your data to marketing networks.

3. Cookies and Tracking Technologies

The plushy platform uses cookies to maintain your logged-in session, remember your preferences, and gather anonymized usage statistics. Cookies do not store payment credentials or passwords.

The types of cookies we use include:

Essential cookies: Required for basic platform functions such as login session management. Disabling these will prevent you from using the platform.
Preference cookies: Remember settings such as language and display preferences between sessions.
Analytics cookies: Collect aggregated, anonymized data about page visits and feature usage to help us improve the platform experience.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent access to most platform features, though some preference-based functions may be affected.

4. Data Storage and Security

Your personal data is stored on secure servers with access restricted to authorized personnel only. plushy applies industry-standard technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or loss.

Passwords are stored using cryptographic hashing and are never accessible in plain text by platform staff. Payment transaction records are stored in compliance with applicable financial data retention requirements.

While we apply strong security measures, no system connected to the internet can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect your account has been accessed without authorization, contact support immediately through your account dashboard.

Personal data is retained for as long as your account remains active and for any additional period required by law or legitimate business purposes such as transaction dispute resolution. When data is no longer needed, it is securely deleted or anonymized.

plushy does not sell, rent, or trade your personal data with third-party companies for their own commercial purposes. We may share data only in the following limited circumstances:

Payment processors: Transaction data is shared with payment service providers as necessary to process deposits and withdrawals in Philippine Peso. These providers are contractually bound to handle data securely and only for payment processing purposes.
Identity verification services: When account verification is required, identity documents may be shared with a verification partner operating under equivalent data protection standards.
Legal and regulatory obligations: Data may be disclosed to Philippine government authorities, regulators, or law enforcement agencies when required by law or court order.
Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be shared with financial crime prevention bodies as required by applicable law.

Any third party that receives data from plushy is required to handle it in accordance with applicable data protection laws and is prohibited from using it for purposes beyond those specified.

6. Your Rights and Minor Protection

As a registered user of plushy, you have the following rights regarding your personal data:

Right of access: You may request a summary of the personal data we hold about your account.
Right to correction: You may request correction of inaccurate or incomplete personal information in your account profile.
Right to deletion: You may request deletion of your account and associated personal data. Deletion requests are processed subject to any legal retention requirements that may apply.
Right to data portability: In applicable cases, you may request a copy of your data in a structured, machine-readable format.
Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of prior processing.

To exercise any of these rights, log in to your account and contact support through the dashboard. Requests will be processed within a reasonable timeframe in accordance with applicable Philippine data privacy regulations.

Minor protection: plushy strictly prohibits the registration or use of the platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that an account belongs to a person under the minimum age requirement, that account will be suspended and any data collected will be handled in accordance with applicable child protection regulations.

7. Policy Updates and Contact

plushy may update this Privacy Policy periodically to reflect changes in platform features, legal requirements, or data handling practices. When significant changes are made, registered users will be notified through the platform. The effective date at the top of this page reflects when the current version was last updated.

Continued use of the platform after an updated Privacy Policy is published constitutes your acknowledgment of the changes. It is your responsibility to review this page periodically.

If you have questions about how plushy handles your personal data, or if you wish to exercise your data rights, access support through your account dashboard after logging in. The FAQ page also covers common questions about account data and privacy on plushy.

Questions About Your Data?

Visit the FAQ page for common privacy and account questions, or log in to contact support directly from your dashboard. New to plushy? Register to get started.

Create an Account Read the FAQ